Support Center
Frequently Asked Questions
Have questions about our professional cleaning processes, scheduling, or guarantees? Explore detailed answers below, or get in touch with our support team.
Services & Quality
What our cleaning covers, checklists, and satisfaction guarantee policies.
Trust & Safety
Information about our background checks, insurance, and safety compliance.
Scheduling & Booking
How to change appointments, keys/access, and operating times.
Frequently Asked
Questions
Looking for the cleaning service in New York? Contact us now!
Every standard service covers thorough dusting, vacuuming and mopping of all floors, sanitising kitchens and bathrooms, emptying bins, and wiping all surfaces. We work with you to customise checklists tailored specifically to your residential or commercial requirements.
Yes, absolutely. Our professional crews come fully equipped with high-grade, non-toxic, eco-friendly cleaning solutions and state-of-the-art equipment (including HEPA-filter vacuums and color-coded microfiber systems) at no extra charge.
Pricing is based on the size of the premises, frequency of cleaning, and specific service needs (e.g., deep clean vs. regular maintenance). We offer quick, transparent, custom quotes with zero hidden fees — you can request a locked-in rate quote online in seconds.
We understand plans can change. You can cancel or reschedule any booking penalty-free with at least 24 to 48 hours' notice. For our commercial partners, we offer month-to-month terms with a flexible 30-day notice period.
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